Paper , Order, or Assignment Requirements
How can quality be measured for the following products (be specific): (a) telephone service; (b) automobile repair; (c) manufacture of ballpoint pens?
One source must be from Shroeder, Goldstein, and Rungtusanatham. (2013).operations management in the supply chain: decisions and cases 6th Ed.
Remaining sources must be within the last 5 years.