High-quality product or service standards in operations
Analyze and discuss the different ways that quality can be defined and applied within the operations context. What implications does this have for an organization as it seeks to deliver a high-quality product or service? How can differences between these views of quality be overcome?
Use the following references (compulsory) plus 2 others
Melnyck, S.A., Stewart, D.M. & Swink, M. (2004) “Metrics and performance measurement in operations management: dealing with the metrics maze”, Journal of Operations Management, 22 (3), pp. 209-218
Slack, N., Brandon-Jones, A. & Johnston, R. (2013) Operations management. 7th ed. Harlow: Pearson Education Limited